Frequently asked questions

Simply book any eligible My Vanuatu package before 6 December 2025 and provide your valid Velocity membership number to your My Vanuatu Expert at the time of booking. The 2000 Bonus Velocity Points will only be awarded to the Velocity Member identified as the lead passenger on each eligible booking.

The 2000 BONUS Velocity Points offer is eligible on all My Vanuatu holiday packages travelling to Port Vila.

Your 2000 BONUS Velocity Points will be credited to your Velocity Frequent Flyer account within six weeks of 6 December 2025.

In addition to your 2000 BONUS Velocity Points, you will also earn standard Velocity Points. These standard Velocity Points are based on the fare component of your Virgin Australia flights and your Velocity Frequent Flyer membership status and will be credited to your account after the competition of travel. Standard Velocity membership terms and conditions apply.

The promotional period ends on Saturday 6 December 2025 at 11:59 pm AEST.

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The promotional period commences at 12:01AM AEST on 1 November 2025 and concludes at 11:59PM AEST on 6 December 2025 (inclusive) (“Offer Period”).

Velocity Frequent Flyer members (“Velocity Member”) who book an eligible Vanuatu Package booked with My Vanuatu at myvanuatu.com.au will earn 2000 bonus Velocity Points for each eligible booking. Bonus Velocity Points will only be awarded to the Velocity Member identified as the lead passenger on each eligible booking.

An “Eligible Vanuatu Package” means a Vanuatu holiday package booked through My Vanuatu at myvanuatu.com.au during the Offer Period, travelling to Port Vila (VLI).

An eligible booking is defined as a booking made during the Offer Period for a Vanuatu Package that includes flights that are both marketed and operated by Virgin Australia to Vanuatu (VLI), with travel dates between 1 November 2025 and 12 September 2026 (inclusive). Bonus Velocity Points to be credited within 6 weeks from the conclusion of the Offer Period. In addition to the 2000 bonus Velocity Points, standard Velocity Points will also be earned on the Virgin Australia flights within the Vanuatu Package. These Velocity Points are calculated on the fare component of the flight only (not the total package value) and will be credited to the Velocity Member’s account after completion of travel on the Virgin Australia flights within the Vanuatu Package.

To qualify for the bonus Velocity Points, Velocity Members must provide their valid Velocity membership number at the time of booking. Customers who are not existing Velocity Members can sign up for free at http://velocityfrequentflyer.com/.

Only one Velocity Member per booking is eligible to receive the 2,000 bonus Velocity Points. Bonus Velocity Points will be credited to the nominated Velocity account of the Velocity Member identified as the lead passenger within six (6) weeks from the conclusion of the Offer Period. Velocity membership numbers added after the Offer Period will not be eligible for the bonus Velocity Points. If the Velocity Member provides or enters an invalid Velocity membership number or the number does not belong to them, Velocity Points will not be awarded.

All bookings made through My Vanuatu are subject to the My Holiday’s Terms and Conditions.. For full terms and conditions visit myvanuatu.com.au. My Vanuatu provides holiday packages offered by Ignite Holidays Pty Ltd and is a subsidiary of Ignite Travel Group. IATA Accreditation No. 02363546. ATIA Accreditation No. A10345.

This offer is subject to the Velocity Membership Terms and Conditions, available at  Terms and Conditions | Velocity Member support |Velocity Frequent Flyer, as amended from time to time. Virgin Australia will handle personal information in accordance with Virgin Australia and Velocity’s Privacy Policy, available at: www.virginaustralia.com/privacy.

The promotional period commences at 12:01AM AEST on 1 November 2025 and concludes at 11:59PM AEST on 6 December 2025 (inclusive) (“Offer Period”).

Velocity Frequent Flyer members (“Velocity Member”) who book an eligible Vanuatu Package booked with My Vanuatu at myvanuatu.com.au will earn 2000 bonus Velocity Points for each eligible booking. Bonus Velocity Points will only be awarded to the Velocity Member identified as the lead passenger on each eligible booking.

An “Eligible Vanuatu Package” means a Vanuatu holiday package booked through My Vanuatu at myvanuatu.com.au during the Offer Period, travelling to Port Vila (VLI).

An eligible booking is defined as a booking made during the Offer Period for a Vanuatu Package that includes flights that are both marketed and operated by Virgin Australia to Vanuatu (VLI), with travel dates between 1 November 2025 and 12 September 2026 (inclusive). Bonus Velocity Points to be credited within 6 weeks from the conclusion of the Offer Period. In addition to the 2000 bonus Velocity Points, standard Velocity Points will also be earned on the Virgin Australia flights within the Vanuatu Package. These Velocity Points are calculated on the fare component of the flight only (not the total package value) and will be credited to the Velocity Member’s account after completion of travel on the Virgin Australia flights within the Vanuatu Package.

To qualify for the bonus Velocity Points, Velocity Members must provide their valid Velocity membership number at the time of booking. Customers who are not existing Velocity Members can sign up for free at http://velocityfrequentflyer.com/.

Only one Velocity Member per booking is eligible to receive the 2,000 bonus Velocity Points. Bonus Velocity Points will be credited to the nominated Velocity account of the Velocity Member identified as the lead passenger within six (6) weeks from the conclusion of the Offer Period. Velocity membership numbers added after the Offer Period will not be eligible for the bonus Velocity Points. If the Velocity Member provides or enters an invalid Velocity membership number or the number does not belong to them, Velocity Points will not be awarded.

All bookings made through My Vanuatu are subject to the My Holiday’s Terms and Conditions.. For full terms and conditions visit myvanuatu.com.au. My Vanuatu provides holiday packages offered by Ignite Holidays Pty Ltd and is a subsidiary of Ignite Travel Group. IATA Accreditation No. 02363546. ATIA Accreditation No. A10345.

This offer is subject to the Velocity Membership Terms and Conditions, available at  Terms and Conditions | Velocity Member support |Velocity Frequent Flyer, as amended from time to time. Virgin Australia will handle personal information in accordance with Virgin Australia and Velocity’s Privacy Policy, available at: www.virginaustralia.com/privacy.