Looking forward to travelling again but not sure where you can go? Explore your options with Sherpa!
Your guide to travel post-COVID-19, Sherpa’s interactive map provides real-time information on travel restrictions, testing requirements and quarantine measures for countries across the globe. With access to over 64 government systems, understanding travel restrictions has never been easier. To discover where you can go, please visit Sherpa
The safety and wellbeing of our customers remains our priority. That’s why we’re closely monitoring the global COVID-19 situation and will continue to do our best to keep you informed on the latest travel information.
For official government information
For the latest travel official Government advice please visit Smartraveller
Frequently Asked Questions
What happens if I get COVID-19 before I am due to travel? Your booking can be amended to new dates or placed into credit. *Refer to our Peace of Mind Guarantee in terms and conditions for more detail.
What happens if I get COVID-19 while in destination? Do I need travel insurance? Some countries require customers to have travel insurance especially if travelling overseas. Therefore, we highly recommend Covermore. Please contact your consultant to discuss insurance options.
When do I get my documents? Travel documents are emailed through to you approximately 2 weeks prior to departure.
What is the process once I have paid my deposit? Once you have paid your deposit there is nothing else you need to do except arrange for your deposit to be paid 60 days prior to departure. Once your balance is paid, we then email your travel documents approx. 2 weeks prior to departure.
Will you notify me when my final payment is due? We do not remind you when your payment is due. Please note this date and ensure the amount is paid before the due date. You will only receive a reminder if it becomes overdue.
Do I need to book my day tours? Your day tours are pre booked for the dates shown on your itinerary. The dates can be changed subject to availability. You would need to contact the supplier a minimum of 48 hours prior to your scheduled departure.