Looking forward to travelling again but not sure where you can go? Explore your options with Sherpa!
Your guide to travel post-COVID-19, Sherpa’s interactive map provides real-time information on travel restrictions, testing requirements and quarantine measures that may apply to countries around the world. With access to over 64+ government systems, understanding travel restrictions has never been easier. To discover where you can go, please visit Sherpa.
The safety and well-being of our customers remain our priority. That’s why we’re closely monitoring the global COVID-19 situation and will continue to do our best to keep you informed on the latest travel information.
Frequently Asked Questions
What happens if I get COVID-19 before I am due to travel? If you are unable to travel for a reason relating to COVID-19, your booking can be amended to new dates or placed into credit. Refer to our Peace of Mind Guarantee in our Terms and Conditions for more detail or contact your My Vanuatu consultant to discuss your options.
What happens if I get COVID-19 while in Vanuatu? If you exhibit COVID-19 symptoms whilst in Vanuatu, you should take a RAT or PCR test. If you test positive, you will need to self-isolate in your hotel until there have been no worsening or new symptoms for at least 48 hours.
Do I need travel insurance to visit Vanuatu? We strongly recommend that you obtain travel insurance before travelling overseas, so that if COVID-19 impacts your holiday, you will be covered. Please contact your My Vanuatu consultant to discuss insurance options.
When will I get my documents? Your travel documents will be sent to you via email approximately two weeks prior to departure.
What is the process once I have paid my deposit? Upon paying for your deposit, all you need to do is pay your final balance 60 days before departure. Once your balance has been paid, we will email your travel documents approximately two weeks prior to departure.
Will you notify me when my final payment is due? At present, we do not send out reminders regarding payment due dates. We recommend noting the date on your Booking Advice to ensure the amount is paid before the due date. You will only receive a reminder if your final balance is overdue.
Do I need to book my day tours? All day tours included in your My Vanuatu holiday package are pre-booked on the dates shown on your itinerary. However, these dates can be changed, subject to availability. If you wish to change the dates of any of your tours, please contact the supplier a minimum of 48 hours before your scheduled departure.
As of 19 September 2022.